The following table details possible causes and solutions if your DR is not functioning properly. If you detect a problem with a DR, we recommend first checking the HAL to determine if the problem is originating there.
DR LCD Display | Possible Causes | Suggested Action |
---|---|---|
A flashing P appears in the upper left corner, indicating the DR is not receiving enough power. | The HAL is not powered. | Power on the HAL. |
A mis-wired or broken cable is disrupting power to the DR. | Use a cable tester to verify shielded CAT 5e termination. | |
If using a punch block, verify that the brown pair is properly punched. (Assuming T568B termination). | ||
The cable is not plugged into a HAL. | Plugging the DR cable into some other device (like an Ethernet switch) will not supply power to the DR. | |
The shielded CAT 5e cable between the DR and the HAL is too long. | Shorten the cable! | |
There is excessive voltage drop between the HAL and DR. | Verify it is 24 AWG (or heavier) cable. | |
Verify the cable length from HAL to DR has not exceeded 150 meters. | ||
A spinning wheel and the words Connecting ... never go away. | The twisted pair in the shielded CAT 5e cable that carries communications data is mis-wired or broken. | Use a cable tester to verify the wiring of the shielded CAT 5e cable. |
If using a punch block, verify that the orange pair is properly punched (assuming T568B termination). | ||
A flashing exclamation point and the words Configuration Mismatch. | The physical DR model detected on the port does not match the configured model for that port. | |
A flashing L appears in the upper right corner. The LCD backlight flashes on and off. | The DR is in Locate mode. | End Locate mode for that DR from within Halogen. |
The display is blank, yet the DR is connected to a live HAL. | The DR control is configured as a Selector but is not properly linked to another Selector control. | In Halogen, create or fix the control link. |
The DR control is configured as a Toggles/Commands control or as a List of Levels control, but no toggles, commands, or levels are defined. | In Halogen, add the appropriate toggles, commands, or levels to this DR. |